returns policy
we want you to love your ALTSOL products. if you are not completely satisfied, we will make it right.
returns
we accept returns within 30 days of the date you received your order, provided the product is unused and unopened, in its original packaging, and in a resaleable condition.
for hygiene reasons, we are unable to accept returns on opened or used products unless they are faulty or not as described.
faulty or damaged products
if your product arrives damaged or faulty, please contact us within 48 hours of receipt with a photo of the damage. we will arrange a replacement or full refund at no cost to you.
how to return
- email hello@altsol.co.uk with your order number and reason for return
- we will provide a return address and instructions
- pack your item securely and send it back
- once received and inspected, your refund will be processed within 5 to 7 business days
refunds
refunds are processed to your original payment method. please allow 5 to 7 business days after we have received your return. original shipping costs are non-refundable unless the return is due to a fault on our part.
questions
contact us at hello@altsol.co.uk.